At AKMA SALT, customer satisfaction is important to us. We carefully inspect and package our products before shipment. However, if you experience an issue with your order, our team is available to assist you in accordance with the policy below.
1. Return Period
Customers may request a return or refund within 7–10 business days of receiving the order.
To qualify for a return, the product should be:
· Unused and in its original condition
· Returned with its original packaging
· Accompanied by a receipt, order confirmation, or other valid proof of purchase
Please contact us before returning any merchandise so our customer service team can provide the appropriate return instructions.
2. Damaged or Defective Products
If your order arrives damaged, defective, or materially different from what was ordered, please contact us promptly.
For an approved claim caused by damage during delivery or an error on our part:
· AKMA SALT will cover the applicable return shipping cost.
· We may replace the affected item with the same product.
· If the same product is unavailable, we may offer a comparable product of similar value, subject to your agreement.
We may request photographs of the product, packaging, and shipping label to help us verify the issue.
3. Product Images Before Purchase
If you would like to see additional or current photographs of a product before placing your order, please email our customer service team.
Where available, our team can provide product photographs through WhatsApp to help you review the item before purchasing.
Please note that natural products may have reasonable variations in color, texture, shape, size, or appearance.
4. Out-of-Stock Products
If a product you have ordered becomes unavailable after your order has been placed, we will contact you with the available options.
Where applicable, we may offer a 10% discount on the affected product when it becomes available again or provide another suitable solution in consultation with you.
5. Return Inspection
All returned merchandise is inspected after it reaches us. We will notify you by email once the return has been reviewed and advise whether the refund has been approved.
Products returned in a condition that does not meet our return requirements may not qualify for a full refund.
6. Partial Refunds
Depending on the circumstances, a partial refund may be considered when:
· A returned product is damaged, altered, incomplete, or no longer in its original condition for reasons unrelated to an AKMA SALT error.
· Components, accessories, or original packaging are missing.
· A return is received outside the applicable return period and we agree, at our discretion, to accept it.
The amount of any partial refund will depend on the condition and circumstances of the returned product.
7. Refund Processing
Once a return has been inspected and approved, we generally initiate the refund within 24–48 hours.
Refunds will normally be issued to the original payment method where possible. Please be aware that banks, credit card companies, and payment providers may require additional processing time before the funds appear in your account.
8. Delayed Refunds
If an approved refund does not appear within the expected period, we recommend first checking your account and then contacting your bank, credit card company, or payment provider.
If they are unable to locate the refund, please contact us at info@akmasalt.com, and our team will assist you.
9. Sale and Promotional Merchandise
Unless otherwise stated at the time of purchase, sale, clearance, and specially discounted products are final sale and are not eligible for a refund.
Regular-priced products remain subject to the eligibility requirements described in this policy.
10. Exchanges
Exchanges are generally offered for products that arrive damaged or defective and whose claims are approved by our customer service team.
Before sending an item back, please contact:
Email: info@akmasalt.com
Approved returns or exchanges should be sent according to the instructions provided by our team to:
AKMA SALT
2892 Pond Road
Ronkonkoma, New York 11779
United States
Please do not send merchandise back without first contacting us, as unauthorized returns may experience delays in processing.
11. Contact Us
For questions regarding a return, exchange, damaged shipment, or refund, please contact:
AKMA SALT
Email: info@akmasalt.com
Our customer service team will review your request and provide the appropriate assistance.